Delivery & Shipping
In the unlikely event that your goods fail to arrive within 14 days of dispatch, you will have the option of either a full refund or a replacement shipment. Please ensure that you contact us in writing within 14 days if you have not received your order. Please note that if we are not contacted in writing within 14 days, it will be assumed that you have received your order as requested.
Where an incorrect address has been given to us with the order we reserve the right to charge for any extra carriage costs incurred.
For a full schedule of delivery prices and our shipping policy click here.
If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned to us.
If the goods are not faulty you have 7 working days from the day after the goods arrive to cancel the order and return the goods at your cost for a refund (click here to find out how to return goods). A refund will be provided within 30 days.
If any returned goods are not faulty and the goods contain software that has been opened a 25% restocking fee will apply. We expect any returned goods to be returned in the condition originally sold including any product packaging.
All prices listed on the Foneshop.com site include VAT unless stated otherwise.
Under UK VAT rules we do not apply VAT to Royal Mail shipping, it is however applied to the charges of all other couriers.
A VAT invoice will be provided via email on dispatch of your order. Without a valid email address, unfortunately we cannot provide you with a VAT invoice for your payment.
We collect information given at the time of your order. And because we know how annoying junk mail is, we promise not to pass on your e-mail address, home address or any other details to any third party.
We receive and store certain types of information whenever you interact with us. For example, like many other Web sites, we use what are called "cookies" and we obtain certain types of information when your Web browser accesses Foneshop.com. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as a personalised greeting and storage of items in your Shopping Basket between visits.
From time to time your address details may be used for marketing purposes. At Foneshop.com we are 100 per cent committed to protecting your security and privacy. We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that.
Our commitment to customer service means we'll make sure you, and only you, can access your account or view your financial details.
We aim to offer a superior service at the best price possible, to do so we need to reserve the right to change the above policies at any time.
All information is collected lawfully and in accordance with the Data Protection Act 1998
If you wish to opt out of any marketing please email your details to nomail@Foneshop.com
We can provide a full schedule of all information collected on you for a fee of £10.00; to do so we will require significant proof of identification. In accordance with the Data Protection Act 1998 the information will be provided within 30 days of required level of identification.
On order processing pages we use a 1024 bit SSL certificate from Thawte.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
What is this? 3D-Secure, Verified by Visa™ (VbV) and MasterCard® SecureCode™ is a new security feature to help protect you against card fraud. You will see this feature after you have entered your delivery and billing information on our checkout page and will ask you some additional security questions that only you will know the answers to. This feature is provided by Visa™ and Mastercard™ in collaboration with your bank. To get started you can visit your bank's website and register a password for your Visa / Mastercard (including Maestro and Solo). On sites that have opted for this additional customer protection, you will be asked to enter some
of the characters of this password to help ensure that only you can use your card to make online transactions.
For your peace of mind, ensure that the website address that is displayed when you are asked to enter your password details on our website is: https://www.Foneshop.com/3dauth.php.
Neither the Foneshop website or any member of staff of Foneshop (including any partner websites/organisations) have access to this information.
More detailed information can be found at:
Verified by Visa™
Card Security Code
What is my security code? Card security code (CSC) alternatively known as Card Verification Code (CVV2), Card Validation Code (CVC2) or Card Identification Number (CID) is usually a three (3) or four (4) digit number, which is an important new Internet security feature that now appears on the back of Visa, MasterCard, and other cards, usually in the signature field.
The CSC provides a cryptographic check and helps validate that the customer placing the online order actually is in possession of the credit card and that the credit/debit card account is legitimate.
Do I have to enter this Security Code? YES
, you must enter the code. Visa, MasterCard, and others now require online stores to obtain the card security code for all cards that have a code printed on them. Orders cannot be processed without a valid CSC.
Where can I find the this Security Code? On the back of the card in the signature box, you should see either the entire 16-digit credit card number or just the last four digits followed by a special 3 digit code. This 3 digit code is your Card Security Code.
Whilst every care is taken to ensure correct prices on our website we do reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel their order.
If an order is placed for an item with an erroneous price, and the erroneous price is less than our cost price of the item, we reserve the right to offer to process the order at cost price or the opportunity for the customer to cancel the order.
Prices on orders for out-of-stock or pre-release items are valid for 10 days after the order is placed. If there are price changes when stock becomes available again customers will be informed of any change before any payment is processed and offered the opportunity to cancel the order.
Corporate / Business Customers
If you are a business or if the goods are used wholly or in part for business purposes, we shall not be liable to you for any business loss including loss of profits, (whether direct or indirect) data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury.
If you have a credit account with us, payment is due 30 days after the date of our invoice and we may charge interest for late payment calculated daily at 4% above Barclays Bank PLC’s base rate both before and after judgment.
We reserve the right to decline any order for any reason.
These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
The above policies are part of our commitment to superior service. They do not affect your statutory rights as a consumer.
WEEE Statement for Foneshop
Please help us to minimise the effect we have on the environment by recycling your waste electrical goods. Much of the UK’s electronic waste ends up in landfill sites, where toxins put communities at risk. To find out more about recycling electrical waste, please visit www.recycle-more.co.uk.
Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for these items to be recycled when they become waste. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment.
In order to partially meet our obligations as a distributor as defined in the UK Waste
Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289 - 11
December 2006), we have opted to become a full member of the Distributor Take back Scheme (DTS) as defined in regulation 35 of the WEEE Regulations.
As a member of the DTS, we have made a considerable financial contribution toward the development of the network of Designated Collection Facilities (DCFs) for WEEE instead of collecting waste items. To locate your local WEEE collection site, please visit www.recycle-more.co.uk or contact our customer services department.
We also ship (accessories only) to the following countries: France, Netherlands, Germany, Spain, Portugal, Luxembourg, Belgium, Monaco, Corse, Andorra, Switzerland, (France Outre-mer: Guadeloupe and Martinique).